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Refund and Returns Policy

 

Refund and Cancellation Policy

  1. Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the Applicant for any reason whatsoever, such Applicant shall immediately approach UDGI Foundation with his/ her claim details and claim refund from UDGI Foundation alone. Such refund (if any) shall be made only by UDGI Foundation via payment gateway or by means of a demand draft or such other means as UDGI Foundation deems appropriate. No claims for refund/ charge back shall be made by any Applicant to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
  • In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
  • Refund for fraudulent/duplicate transaction(s): The Applicant shall directly contact UDGI Foundation for any fraudulent transaction(s) on account of misuse of Card/ Bank details by

a fraudulent individual/party and such issues shall be suitably addressed by UDGI Foundation alone in line with their policies and rules.

  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the Applicant shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact UDGI Foundation via e-mail or any other mode of contact as provided by UDGI Foundation to confirm payment.
  • In case the Bank Account is not debited, the Applicant may initiate a fresh transaction to make payment.

Ransaction Charges

UDGI Foundation does not charge any processing fee or service charge from the Applicants for online payment. However applicants have to bear the necessary transaction charge plus service tax applicable for online payment of Application fee. This charge will be taken by e- payment solution provider for giving this service. Charges are mentioned in UDGI Foundation payment Portal where Applicant proceeds for online payment.

 Payment Gateway /Net Banking Disclaimer

The Service is provided in order to facilitate access to pay Application fee online. UDGI Foundation or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

 

Product and Services sold

This is a NGO.

guarantee that we will receive your returned item.

Need help?

Contact us at {udgifoundation@gmail.com} for questions related to refunds and returns.

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